Terms of Service

Terms of Service

Last updated: April 26, 2026

Overview

Welcome! This website is operated by Sandra's Silver, a limited liability company registered in the State of Wyoming, United States. Throughout the site, the terms "we," "us," and "our" refer to Sandra's Silver. We offer this website — including all information, tools, and services available — to you, our customer, on the condition that you accept the terms, conditions, policies, and notices set out here.

By visiting our site or making a purchase, you agree to be bound by these Terms of Service ("Terms"), along with any additional policies referenced within them. If you don't agree, please don't use our website or services.

We may update or modify these Terms from time to time. Continuing to use our site after changes are posted means you accept the updated Terms.

Our store is hosted by Shopify Inc., who provides the e-commerce platform that lets us bring our jewelry to you.

Section 1 – Online Store Terms

By using our site, you confirm that you're of legal age in your jurisdiction or have parental consent if you're a minor. You agree not to use our products for any unlawful purpose, and you may not transmit harmful code or content through our site. Violating these terms may result in your access being terminated.

Section 2 – General Conditions

We reserve the right to refuse service to anyone, at any time, for any lawful reason. Please note that non-payment data may be transmitted unencrypted across networks during the course of normal site operation. You may not reproduce, copy, or commercially exploit any part of our service without our written permission. Section headings are for convenience only and don't affect the meaning of these Terms.

Section 3 – Accuracy of Information

We do our best to keep our website content accurate and up to date, but we can't guarantee that everything is always complete or current. Any reliance on our content is at your own risk. We may update or modify content at any time, but we're not obligated to do so.

Section 4 – Modifications to Service and Prices

Prices for our products may change without notice, and we reserve the right to modify or discontinue any part of our service at any time without liability to you or any third party.

Section 5 – Products and Services

Some products may be available exclusively online and in limited quantities. We work hard to display our jewelry as accurately as possible, but we can't guarantee that your monitor or device will show colors exactly as they appear in real life. We reserve the right to limit quantities, refuse orders, or discontinue products at any time.

For details on returns and refunds, please see our Refund Policy.

Section 6 – Billing and Account Information

We reserve the right to refuse or limit any order, including orders placed by the same account, payment method, or shipping address. You agree to provide accurate and complete billing and account information, and to keep this information up to date.

Section 7 – Optional Tools

We may offer access to third-party tools that we don't monitor or control. These are provided "as is," with no warranties or endorsements. You use them at your own discretion, and we recommend reviewing the third-party's own terms before using them.

Section 8 – Third-Party Links

Our website may include links to other websites that we don't operate. We're not responsible for the content, accuracy, or practices of those sites. Visiting third-party sites is at your own risk, and we encourage you to review their terms and policies.

Section 9 – User Comments and Submissions

If you submit comments, reviews, or other content to us (whether by email, on-site, or otherwise), you agree that we may use that content without restriction. You're solely responsible for what you submit, and you agree not to send anything unlawful, harmful, misleading, or that violates the rights of others.

Section 10 – Personal Information

How we handle your personal data is explained in our Privacy Policy.

Section 11 – Errors and Omissions

Occasionally there may be typos, inaccuracies, or omissions on our site — for example, in product descriptions, pricing, or availability. We reserve the right to correct these and, if necessary, to cancel orders affected by such errors, even after the order has been placed.

Section 12 – Prohibited Uses

You may not use our site or its content:

☑️ For any unlawful or abusive purpose ☑️ To infringe on the rights of others ☑️ To upload viruses, malware, or harmful code ☑️ To collect personal data without consent ☑️ To interfere with the security or functionality of the site

We may terminate access for anyone who violates these rules.

Section 13 – Disclaimer of Warranties; Limitation of Liability

Our service and products are provided "as is" and "as available," without warranties of any kind, except those that cannot be excluded by law (see Section 19 below).

To the fullest extent permitted by law, Sandra's Silver is not liable for:

☑️ Direct or indirect damages ☑️ Loss of data, profits, or savings ☑️ Any issues arising from your use of the service or products

In jurisdictions where these limitations aren't allowed, our liability is limited to the maximum extent permitted by law.

Section 14 – Indemnification

You agree to indemnify and hold harmless Sandra's Silver, its team members, and affiliates from any claims, losses, or damages — including legal fees — arising from your use or misuse of our service or any breach of these Terms.

Section 15 – Severability

If any part of these Terms is found to be unenforceable, the rest will remain in full effect.

Section 16 – Termination

Either you or we may terminate this agreement at any time. Any obligations or liabilities that arose before termination will remain enforceable afterward.

Section 17 – Entire Agreement

These Terms, together with any policies referenced here (such as our Privacy Policy and Refund Policy), make up the entire agreement between you and Sandra's Silver regarding your use of our site and services.

Section 18 – Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law principles. Any disputes will be handled in the state or federal courts located in Wyoming, except where local consumer protection laws give you the right to bring a claim in your own jurisdiction.

Section 19 – Local Consumer Rights

Depending on where you live, you may have additional rights under your local consumer protection laws that cannot be excluded, restricted, or modified by these Terms. This includes — but is not limited to — rights under:

☑️ The Australian Consumer Law (ACL) for customers in Australia ☑️ The Consumer Rights Act 2015 for customers in the United Kingdom ☑️ The Consumer Guarantees Act 1993 for customers in New Zealand ☑️ Provincial and federal consumer protection legislation for customers in Canada ☑️ Applicable state and federal consumer protection laws for customers in the United States

In particular, our products may come with statutory guarantees relating to acceptable quality, fitness for purpose, and matching their description, depending on your country of residence. You may be entitled to:

☑️ A replacement or refund for a major failure ☑️ Compensation for any other reasonably foreseeable loss or damage ☑️ A repair or replacement if goods fail to be of acceptable quality but the failure isn't major

Nothing in these Terms is intended to exclude, restrict, or modify any right or remedy you may have under applicable consumer protection law. If there's any conflict between these Terms and your statutory consumer rights, those rights prevail.

Section 20 – Changes to Terms

You can always find the most up-to-date version of these Terms on this page. We may update them at any time, and your continued use of the site means you accept any changes.

Section 21 – Contact Information

Have questions or need help? We'd love to hear from you.

🕒 Support Hours (CET/CEST):

  • Monday to Friday: 09:00 – 17:00
  • Weekends: 11:00 – 16:00